In case you want to make a refund request for your shipment

Surely, you are able to make retrieving request to returns items as long as the shipment in good condition without any damage or defective and you can return your product through contact our toll free-number: 00225285367

WhatsApp Number: 00201128833377

Email: wecare@arabianoud.com.sa

That within 30 days, from the date of receipt the shipment.

When the client wants to return one product or more after receiving the order, customer should pay 60 EGP for shipping cost and in case that items return to Arabian Oud through a shipping company, will be add other 60 EGPf or shipping return and will deduct these amount from customer’s return money or to keep the amount of order in your balance in the store to use it in the next time.

Surely, you are able to make the order for replacement items unless the shipping was in its original case without any damage and that’s through contact our toll number: 00201128833377

WhatsApp Number: 00201128833377

Email: wecare@arabianoud.com.sa

That within 30 days from you received the order.

When the customer wants to exchange and replacement one item or more after received the order. Customer should pay 60 EGP for shipping cost and in case that items return to Arabian Oud through a shipping company, will be adding other 60 EGP for shipping return and will deduct the amount from customer’s return money.